Items are shipped by New Zealand Couriers, standard shipping times from Queenstown to your area apply.

MISSING ITEMS: Central 4WD must be notified of missing items from an order within 24hrs of delivery. We asked that all orders are fully checked upon receipt to ensure nothing is missing from the order. Late notification means we are unable to replace any items at the discretion of CENTRAL 4WD management.

Please don't hesitate to contact us here if you have any questions on your items delivery.

The warranty period on all our parts is 12 months from date of purchase.

WARRANTY EXCLUSIONS: Warranties do not apply to following:

• Products no longer required or incorrectly purchased by the
  customer.
• Products without proof of purchase.
• Damage caused during installation, removal or modification
  not performed by a qualified installer.
• Products modified, altered or tampered with.
• Off-road use beyond the product’s design intent
• Damage arising from transport, shipping or packaging after
  delivery.
• Labour and freight associated with removal, refitting or diagnosis- even where the product is replaced under warranty

If you believe an item may be faulty, please contact us by phone or email within 14 days of receiving your order. We’ll provide you with a Returns Authorisation Number before the goods are returned.

Once the item has been received and assessed, we’ll arrange a replacement or refund if it is confirmed to be faulty. In some cases, the item may need to be sent back to the supplier or manufacturer for further inspection, which can take some time.

If you need a replacement urgently, we may ask you to purchase a replacement item while the inspection is underway. If the original item is confirmed as faulty, we’ll refund the cost of the replacement along with the return delivery charge.